Privacy Policy
Last Updated: 10/24/2024
Texas Angels Home Care ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy describes how we collect, use, and disclose information when you visit our website (https://www.texasangelshomecare.com), contact us, or use our services. By accessing our website or using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information to provide you with a seamless experience and to improve our services. The types of information we may collect include:
Personal Information: Information you provide directly to us, such as your name, mailing address, email address, phone number, and any other details you share through web-based forms or communications.
Usage Data: Information automatically collected using cookies or a web form, when you visit our website, such as IP addresses, browser type, device information, and browsing patterns. Data capture is through a backend encrypted database. This information is available to the Website team.
Communication Data: When you contact us through telephone services, email, or our website contact form, we may collect the content of your communication and any associated details. Emails are stored on the individual manager’s password protected Outlook mail program. Telephone records are kept in a database on our password protected with 2-part verification, VOIP’s website and can be viewed through on the dashboard. Our website contact form sends an email to the scheduling manager the password protected Outlook mail program each time a form is generated.
2. How We Use Your Information
The information we collect may be used for the following purposes:
To respond to your inquiries and provide the services you request.
To improve our website and services.
To communicate with you regarding our services, policies, and updates.
To ensure compliance with legal obligations.
3. Telephone Services
Texas Angels Home Care uses Ring Central and/or Vonage Business applications to manage phone communications. When you contact us via phone, your call may be routed through these services, which may collect call metadata such as call duration, phone numbers, and timestamps. Please note that Ring Central and Vonage Business may have their own privacy policies governing the handling of this data.
4. SMS Services
Texas Angels Home Care uses one or more telephony applications to manage SMS communications. When you contact us via text, your phone number may be routed through these services, which may collect text metadata such as the text message, phone numbers, and timestamps. Please note that our telephony providers may have their own privacy policies governing the handling of this data. Contents of SMS messages to customers or staff may include information on the client’s condition, their staffing schedules and other information or comments to keep the customer or staff informed of the agency’s operation.
5. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
With Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting business, or servicing you, provided these parties agree to keep your information confidential.
Compliance with Laws: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
6. Data Security
We implement reasonable measures to safeguard the personal information you provide against unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure. All information is stored on a password and firewall protected server.
7. Your Rights
You have the right to access, correct, or delete your personal information that we hold. To make such a request, please contact us at info@tahhc.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. Please review the privacy policies of these websites before providing them with any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The date of the last update will be indicated at the top of this page.
10. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at:
Texas Angels Home Care
6310 Southwest Blvd., Suite 202,
Fort Worth, TX 76109
Phone: 817-660-7954
Fax: 817-727-4576
Email: info@tahhc.com
Office Hours: Monday - Friday, 9A - 5P