Home Care for Every Situation

Free In-Home Assessment

Common Questions

  • What are your services?
    • Texas Angels offer professional in-home care for the elderly, personal assistance services (PAS), private duty nursing home care, medication management, and much more.  Click here for a list of our services.

 

  • What counties are in your service area?
    • We currently serve the greater Fort Worth area, including the surrounding counties of Johnson, Parker, and Tarrant. We’re licensed to operate in Collin, Dallas, Denton, Ellis, Erath, Hood, Jack, Palo Pinto, Somerville, and Wise.

 

  • Does Texas Angels accept insurance?
    • Texas Angels Home Care is private pay in the form of ACH.  We will help provide your Long Term Care Insurance company with the documentation needed to reimburse your payments.

 

  • Does Texas Angels Home Care offer 24/7 in-home care?
    • Our services are available for Daily Assistance, a few Days a Week, Monday through Friday care, Weekends, Nights, Temporary Recovery after a Surgery or Prolonged Hospitalization, Respite, or 24 Hour Care – 7 Days a Week.

 

  • Does Texas Angels Home Care have special restrictions, minimum hours per visit, or after-hours surcharges?
    • Texas Angels have a 4 hour per visit minimum. But you can schedule 1 day a week, one day a month, or every three months when you have a doctor’s appointment.
    • We do not charge a premium for weekends or nights. It’s the same rate 24/7.
    • We do not have any particular restrictions on schedules.
    • You can change your plan, add hours, change days or times, cancel days – whatever we can do to meet your needs.
    • However, we like to have as much advance notice as possible when it comes to schedule changes. At a minimum of 24 hours notice, if likely.

  • Can I trust your caregivers?
    • Absolutely! Texas Angels’ caregivers are employees and covered under our Workers’ Compensation insurance.
    • As employees, they are bonded, insured, and fully licensed by the State of Texas.
    • All of our caregivers are experienced and undergo a very comprehensive background check upon hire and annually.
    • Global, Federal, National, State, County, and Local Criminal Record Checks
    • Social Security Number Fraud Check
    • State of Texas Employee Misconduct Registry for caregivers & Nurse Aide Registry
    • National Sex and Violent Offenders Record
    • National Employment, Educational Certification Verification
    • National Motor Vehicle Records, including valid Driver’s License, dependable transportation, and automobile insurance
    • Testing for Illicit Drugs
    • Department of Homeland Security E-Verify citizenship and guest worker status
    • Active Texas Angels’ caregivers continue their education through an Annual Education Program and periodic skills training.

 

  • How do I reach Texas Angels after hours, weekends, or holidays?
    • Call the main number and choose the prompt to leave a message or speak directly with a supervisor.
    • We do not use an answering service.
    • You will be connected directly with a live person.
    • On-call supervisors are administrative personnel who know all of the clients, and our clients get to know them.
    • They also know each staff member and understand their strengths.
    • If you have an urgent need for our agency’s services after hours, on weekends, or holidays, feel free to call our on-call supervisor for immediate assistance; otherwise, please leave a message or call back during business hours.

 

  • What are your office hours?  Are you open to the public?
    • Our office hours are 8 am to 5 pm, Monday through Friday, excluding major holidays.
    • We currently are not open to the public with current COVID-19 protocols; please make an appointment. Appointments are necessary to protect our staff, clients, and you.

 

  • What is the difference between “Home Care” and “Home Health Care”?
    • Home Care is non-medical at assisting the elderly in their home. Services include bathing, dressing, light cleaning, cooking, and running errands.
    • These services enable seniors to live independently in their own homes. Health Insurance does not cover these services; however, private pay and Long Term Care Insurance will help cover the cost.
    • Home Health Care is medical and requires a prescription from your physician. These services include nursing visits and physical therapy, to name a few. Your health care insurance usually pays for all or a portion of these services.

Click here for Types of Care.